Greenflash Privacy Policy

Last Updated: July 8, 2025

Greenflash AI, Inc. ("Greenflash," "we," "us," or "our") values your privacy and is committed to protecting your data. This Privacy Policy explains how we collect, use, store, share, and protect information gathered through our website and services (collectively, "Services").

Information We Collect

We primarily provide Services to businesses ("Customers") who use Greenflash to analyze user interactions with their products. Customers may choose the data sent to us, which could include personally identifiable information ("PII") or anonymized data from their end users ("End Users"). Types of information we may collect:

End User Data: Conversations, interaction metadata, user identifiers, and other data provided by Customers related to their users.
Customer Data: Business contact information, account details, billing information, and usage data. For purposes of this Privacy Policy and the Terms of Service, Customer Data also includes End User Data.
Technical Data: IP addresses, browser information, cookies, and session information used primarily for authentication and product analytics.

Use of Information

We use the collected information solely to provide and improve our Services, including:

Performing analytics on conversational data.
Offering proactive suggestions and automatic updates, subject to explicit Customer approval.
Improving the accuracy and performance of our models and services.
Customer support, troubleshooting, and system maintenance.

Data Sharing

We do not sell or share Customer or End User data with third parties for marketing purposes. We may disclose data to service providers to assist us with data processing essential to our operations; with certain third party LLM providers when explicitly authorized by our Customers; and as required by law or legal process.

Al and Model Training

End User data is not used to train Greenflash's Al models without authorization from our Customers.
We may use aggregate, anonymized, non-identifiable data to improve and train our Al models, such as optimizing suggested prompts based on overall usage metrics.

Data Security

We take security seriously and employ appropriate technical and organizational security measures consistent with the sensitivity of the personal data we process. Methods of transmission and storage of personal information are never perfectly secure, however, and therefore we cannot guarantee the absolute security of personal information.

Customers and End Users are responsible for the security of their devices and passwords.

Data Retention

We retain Customer Data only as long as required by the Customer. Data deletion or specific retention requests are honored promptly upon request.

Cookies

We use cookies for authentication and analytics. We do not employ cookies for cross-site tracking or third party marketing.

International Data Transfers

Greenflash is located in the United States and processes personal data in the United States. Greenflash will execute appropriate data transfer documentation as requested by Customers with End Users who may be subject to other data protection laws.

Children's Privacy

Our Services are not intended for children or minors, we do not knowingly collect data related to minors, and we hold no responsibility for data sent to us by our Customers if they collect data from minors.

Your Rights

Customers control their End User data and have options to restrict visibility within Greenflash's platform. Customers may forward to Greenflash End User's requests for data access, corrections, or deletions at any time.

End-users may be entitled to:

request access to specific pieces of personal information collected about them;
request to know the personal information we process, share or sell;
request corrections of inaccuracies in their personal information;
request deletion of personal information;
request data portability;
request to opt out of a "sale" or "sharing" of personal information; and
request to limit the use or disclosure of sensitive person information.

End Users should contact the business to whom they disclosed their data to exercise their rights. Greenflash will support Customers when their End Users exercise their privacy rights. For more information, contact: support@greenflash.ai.

Updates to This Policy

We may make changes to this Policy from time to time based on changes to applicable laws and regulations or other requirements applicable to us, changes in technology, or changes to our business. Any changes we make to the Policy in the future will be posted on this page.

Contact

For questions or requests related to privacy practices, please contact us at support@greenflash.ai.